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Ariens - Not happy

1.6
Details
Purchased an Ariens Snow Blower four years ago and it is still under warranty. I’ve noticed a fuel leak that causes the fuel tank to empty. Called customer service and I had expected them to help troubleshoot the snow blower but they didn’t help and told me to call the dealer. I don’t want to rent a truck and take my 250lb Snow blower to a dealer. I’m pretty sure it’s a fuel shutoff valve or a fuel line which would be pretty easy for Ariens to send out and then I could replace the part. Poor customer service in my mind. I won’t by another Ariens product!
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Review
#1692428 Review #1692428 is a subjective opinion of poster.
Pros
  • Price
  • Decent snowblower when it works
Cons
  • Inferior parts
  • Poor warranty service
  • Reliability
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Ariens - I have an iKon that I really like but one of the

4.3
Details
Pulling wheels broke rather than replace with new parts it was welded and it was still under warranty and they charged me 45 dollars rather than fix it under warranty I am on fixed income and the warranty was a reason I bought it in first place not happy with warranty.just thought someone needed to know if it makes a difference..
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Review
#1639059 Review #1639059 is a subjective opinion of poster.
Product
Ariens Lawn Mower
Reason of review
Warranty should have been recognized.
Loss
$45
Preferred solution
Let the company propose a solution

Ariens in Jacksonville, Texas - Purchased a 42in icon zero turn

2.2
Details
Blade belt has fallen off several times.mower has 34 hours on it and belt has come off 7 times.no help from ariens.does anyone have any solutions to solve this problem?
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Review
#1592605 Review #1592605 is a subjective opinion of poster.

Ariens - my o turn will not go forward or backward handles wont move i have a 34in arensa 34in model 915131

arens has called me to see if anyone has contacted me i told them no if you can get a mechanic to call me that would be good
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Review
#1574281 Review #1574281 is a subjective opinion of poster.
Product
Ariens 915131 Lawn Mower
Reason of review
Damaged or defective

Ariens in Smyrna, Tennessee - Inferior product poorly made no technical support

Wheel came off Parts cannot be found To adequately fix
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Review
#1573148 Review #1573148 is a subjective opinion of poster.

Ariens - Pissed off consumer

Ariens 6 speed gear drivin 42" cut riding mower is junk! I replaced the carburator and before i could even do any mowing now the transaxile wont go into gear. wtf
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Review
#1562754 Review #1562754 is a subjective opinion of poster.
Product
Ariens Lawn Mower
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Ariens in Wichita, Kansas - No customer support

Recently bought the Apex 48 from Lowes. Shortly after it started surging at Idle. Called the dealer listed on the Ariens website to find out they do not sponsor the warranty because it was sold at Lowes. Called another dealer 30 miles away to find out the same thing, will not sponsor warranty. 1 suggested to run seafoam thru it. That made it worse, not it spits, backfires and surges after mowing while at idle. I suspect it needs a carburetor. I have tried calling Ariens to no avail and tried to create an account.
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Review
#1547144 Review #1547144 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4700
Preferred solution
Let the company propose a solution

Ariens in Iowa City, Iowa - Local dealer cannot service mower under warrenty

Cannot pick up mower for 3 weeks then another month to repair
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Review
#1528542 Review #1528542 is a subjective opinion of poster.
I have a 2014 ariens 20 hp 46 in cut riding lawn mower. At the end of last year i saw it was leaking oil or grease from the transaxle. I took it in to be repaired and they told me it could not be fixed. The trans casing is plastic and the bearing wore down the trans...
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Review
#1521453 Review #1521453 is a subjective opinion of poster.
Product
Ariens Lawn Tractor

Ariens in Harrisburg, Pennsylvania - RIDING MOWER PROBLEMS,

I would NEVER RECOMMEND THIS PRODUCT, IN LESS THAN THREE YEARS, MY RIDING MOWER HAS BEEN IN SHOP. THREE TIMES COSTING ME IN EXCESS OF 400.00, A PIECE OF JUNK, NO ONE WILL EVEN BUY IT.
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Review
#1519878 Review #1519878 is a subjective opinion of poster.
Product
Ariens Lawn Tractor
Reason of review
Bad quality

Contact Ariens Customer Service

Mailing Address:
Ariens Company
655 W. Ryan St.
Brillion, Wisconsin 54110-1098
United States
Phone:
(920) 756-2141
All Ariens Contacts

Ariens Products and Services Reviews

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Ariens in Englewood, Colorado - Lawn tractor sucks!

I have had so many problems with this lawn tractor! Thank goodness my Craftsmans still works after 18 years!
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Review
#1508750 Review #1508750 is a subjective opinion of poster.
Product
Ariens Lawn Tractor