Christopher F Jee

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I’ve been waiting for a replacement transmission for a month now and still no ETA when it will arrive. I can’t get customer service to answer the phone or respond back to emails.

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Ariens - I’ve been waiting for a replacement transmission for a month now and still no ETA when...
Ariens - I’ve been waiting for a replacement transmission for a month now and still no... - Image 2
Take care of the warranty work themselves rather than putting it out for the cheapest possible bid. Answer the phone and tell me what the problem is with getting parts!
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Loss:
$3300

Preferred solution: Full refund

Gil S Ron

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Engine issues

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Ariens - Engine issues
I had a couple of questions concerning this model, like to talk to customer service before going to shop
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Pros:
  • Past reliable product
Cons:
  • Same issues no longer dependable

Preferred solution: First I’d like to know the age of my machine it’s broke down twice same problem

User's recommendation: Unknown

Ricky S Plv

Junk front wheel assembly

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Have a new 2023 Ariens 52 ikon zero turn. The rider I a piece of *** #1 you cant cut grass at a medium speed cause you will fall off the rider. For a bad design to paying $5400.00 plus tax. I would never buy again. This machine is so cheaply built the front wheel assembly bent. After 3 times mowing. And now I need to buy a new one. And as for looking up parts it sucks. Thanks Rick
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Preferred solution: I would like to get it fixed but I know where this will go.

User's recommendation: Don’t buy a Ariens anything

Ty M Kzl

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Verified Reviewer

Poor customer service

Ariens - Poor customer service
I own an Aries Delux Platinum 30, the push rod has now bent for the 2nd time and Adriens will do nothing about it. They blame Briggs and Stratton which I get, but they decided to use these junk motors
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Loss:
$100
Pros:
  • It throws snow when it runs
Cons:
  • Will not run

Preferred solution: The dam machine fixed at no cost

User's recommendation: Don’t EVER buy an ariens

Resolved
Allizon Xus

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Verified Buyer
|

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Verified Reviewer
| map-marker Buffalo, New York

Resolved: My brand new deluxe30 snowblower sputters

Ariens - My brand new deluxe30 snowblower sputters
Updated by user Feb 15, 2024

Company fixed the issue and I have been provided with apology. They fixed the issue no charge

Original review Jan 22, 2024
I called and never was unable to get to a live representative. This is the first and pissed consumer name is fraud and I shall report it if you really care Im doubtful. But I will to the better business bureau thanks and have a splendid night.
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User's recommendation: Not yet they haven’t fixed it yet

Anonymous
map-marker Westerly, Rhode Island

I needed a new gas cap. I knew enough to go to the OEM to ensure I rec'd the right part.

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The young lady I spoke was excellent, She located the correct part, in stock, completed paper work and it was being shipped today. I even rec'd free shipping, now you can't beat that. thanks
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User's recommendation: buy OEM parts

Resolved
James K Srw

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Verified Reviewer

Resolved: I need some shear pins and right away before it snows again thank you

Updated by user Dec 18, 2023

Company fixed the issue and I have been provided with apology. Took the machine back to Lowe's hardware where we received a full refund thank you

Original review Nov 17, 2023
I was blowing snow and suddenly a Shear pan broke and I noticed it output dropped by 50% although engine was running well I discovered a champion had broken I changed the shear pin then I noticed it was a bit of a scraping sound in the drum oh well this stuff happens but I need some Champions fast please
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Pros:
  • Powerful machine does a good job
Cons:
  • Augers may need a little strength in that i think i bent one auger when the chair pin broke

Preferred solution: I would like to get I would like to get some shear pins right away before the next snow storm hits my phone number is 907-671-3738 I'm already registered the machine is very good except I need some sheer pins thank you James Kohler

Rick A Kty

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Verified Reviewer

Broken blade belt

Used mower 3 times. Blade belt broke clean cut. Called Ariels they told me to call dealer. Called local dealer who said belts are customer replaceable parts 100 per cent. No warranty ever. I felt that Ariens does not stand behind mower with a warranty like that. 13.3 hours and mower is down for a faulty belt that they will sell me for $110.00..again no warranty at all from dealer.
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Loss:
$110
Pros:
  • Good cut
Cons:
  • Bad warranty

Preferred solution: New blade belt for 52 inch ikon mower

User's recommendation: Don’t buy Ariens if this is how they handle warranty claims.

Cheryl L Fkm

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Verified Reviewer

Ariens Delux 28

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My husband William Leatham III bought the Ariens Deluxe 28 brand new Make AREW Model 921046 (purchased 2020/2021 season) The first year we had the snowblower it was sent in for repairs under warranty. The snowblower would not start, ( even the place that repaired it could not get it started) the gas tank which is plastic cracked and the pull cord to start was broken (cord snapped in the casing) Season was mild for Maine (used maybe 2x)

It was held for over 7 months and just prior to up coming snow season we got it back.

( 2022) Season was mild. used a few times ( maybe 3x)

This year (2023) extremely mild season that most could be shoveled or pushed. In the middle of a snow storm the snowblower stopped moving and could not be pushed forward or backwards. All of sudden.

We sent this in for repair to the tune of $710.29

This time the repairs are listed below

Plate Swing Assy

Disc Friction Drive

V Belt

Arm Idler Traction

Bushing Flange 500x 625

Pin Hair

Arm Attachment

This product is a piece of junk. We invested $1600.00 in a brand new snowblower to only use it minimally having it sent out for repair under warranty and now this cost of an addition $710.29 add the pick up and delivery charge of $100.00. This item is a piece of junk. I can submit photos that shows how well kept this product was.

Looks brand new.

I have heard that you as a company value your customers and I sure hope you are going to value us. I can submit a copy of the most current repairs and photos of the condition of the snowblower.

(again looks brand new). My request is to be refunded for what appears to be a lemon.

As we purchased this several years back we are still looking for the receipt.

View full review
Loss:
$810
Pros:
  • No pros at all
Cons:
  • Unreliable

Preferred solution: Full refund

User's recommendation: I would not recommend this product

Grant H Qzf

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Verified Reviewer
| map-marker Gatineau, Quebec

Faulty spark plug on new snowblower

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Purchased 30 Deluxe Ariens Snowblower on Dec 18/22. January 21/23 wouldnt start. Contacted nearest Dealer to pickup unit to be repaired. $125 later they tell me its a poor quality spark plug that was defective. Had only been used for app 3 hours. Now Im out $125 on a brand new machine. What kind of warranty is that ??? G Hollett Luskville Quebec Canada
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jim d Gnj

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Verified Reviewer

I ordered a key switch - YOU SENT ONE WITHOUT A KEY

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I paid for a key switch so where is the key .it is worthless without a key. you buy a lock for your house a key comes with it
View full review
Loss:
$200
Cons:
  • Poor service

Preferred solution: a key switch WITH A KEY

User's recommendation: Buy john Deere

Anonymous
map-marker Brazoria, Texas

The company sucks

they sent a key witch cost an extra 10. oo and it DOES NOT WORK WITH THE SWITCH I paid 40.oo Plus dollars for. I just wonder if anybody with that company has more than a 4th grade education ?Buy
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User's recommendation: buy a diffrent brand zero turn

Rashida F Glw

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Verified Reviewer
| map-marker Michigan City, Indiana

Ariens mower is expensive trash!

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I have only my mower for 4 years, had regular maintenance and everything. All of a sudden it just wouldn't go forward. Found out it was leaking fluid and the transmission was broke! I know people that have had mowers for 20 years and this one dies after 4!!!??? Customer service was horrible and they do not back their products at all!! I see why, I wouldn't back up trash either! That says a lot! I will never buy anything from that company again! $800 for the part $1400 to fix!!! I will just buy a better brand!
View full review
Loss:
$1400
Cons:
  • Poor warranty service
  • Customer service
  • Deceitful with customers

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy anything Ariens!!

Anonymous
map-marker Kasson, Minnesota

I am pissed!

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The problem is the oil will not drain!! Stupid *** design on how to change the oil.

So they send a clear hose to slip over a plastic yellow drain plug. They say to slip the tube on the end of the yellow valve and then turn the valve to open. Try turning that yellow valve with the tube attached!! *** The tube kinks, then you finally STRUGGLE to get that valve turned, as it is almost hitting the frame so your fingers cannot get a good grip on it, dont even try getting a wrench on it.

Get it open and the flexible tube has to lay flat on the frame which in turn is horizontal in which the oil will not drain, and if it does start to drain...after 10 mins of trying to get it to flow, it hardly comes out. Its *** so pissed, never seen an design error like it in my life!

I hate the machine and will NEVER EVER BUY ANYTHING ORANGE AGAIN IN MY FRICKEN LIFE. I HATE THAT DAM THING!

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User's recommendation: DO NOT BUY

Lowell T Tlb
map-marker Rockland, Ontario

Exhaust assembly broken on my snowthrower...warrant

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Called about warranty and replacement. Quickly responded and shipped replacement part. Service was very professional
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User's recommendation: Website is horrendous but once you manage to phone them, very professional

Monte Jxy
map-marker Dayton, Ohio

Sent the wrong replacement part

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I was sent the wrong replacement part. Their website is confusing, it gives you the run around to find a 1-800 number and when you do find the number it doesnt give a consumer the option to talk to someone. Horrible customer service.
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User's recommendation: Don’t buy from them

About

Related Companies

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Summary

Ariens is an American company. The company is headquartered in Brillion, Wisconsin. Ariens specializes in developing, manufacturing and sale of equipment such as snow blowers and lawn tractors. The company focuses on commercial and high-end consumer markets. Ariens produces snow blowers with double drive system and are known for remaining in service for up to 30 years; and lawn tractors with independent left and right wheel drives. The company claims to be the mower of the White House lawn and uses the phrase in its commercials.

Ariens is considered to be the leader in snow blower and lawn tractor production industry.

Ariens reviews and complaints

Ariens is ranked 268 out of 2307 in Equipment category

Area Served

Canada, USA

Payment Methods

American Express

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