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1.8

Purchased an Ariens Snowblower in December of 2012. The machine has approximately 20 hours on it over the course of four winters.

During the last snowfall, with 1/4 of the driveway complete, the wheels would not engage. Turns out it was a faulty spring that snapped.

I called Ariens customer service and was provided with a part number. I asked if they could send me the part and the rep refused because the machine's warranty expired in December of 2015. It's not like I was asking for a gearbox. The rep was indifferent as I stated my case for an exception. He also did not care that I told him this would be the first, and last, Ariens product I will purchase.

I called a local dealer and the part is $10.00 and one week to ship. Really, Ariens, you couldn't spare a spring?

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Ship me the part for free..

Ariens Pros: Decent snowblower when it works.

Ariens Cons: Terrible customer service.

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